本人于在2月16日在去哪儿app购买了两张成都飞往吉隆坡的机票,因航空公司取消航班,去哪儿要求退票或改签。按照去哪儿要求,我于2月18日提交退款申请,重新定了昆明飞吉隆坡航班。期间反复同去哪儿平台沟通,至今(3月3日)未退款。去哪儿告知本人退款时间至少半年以上或一年,预计退款时间为明年2月25日前退款。之前在携程购买的同一航班的机票,在未补充任何资料的情况下已经退款一周。去哪儿要求补充资料反而没退款,他们的霸王条款,让我们消费者理解不了。现在国家都在要求便民服务,去哪儿不但不便民,反而让客户反复补充资料,还不退款,实在求助无门。希望大家能帮忙想想办法。提醒大家选择购票是慎重,最好选择航空公司购买机票。
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